House of Hanah

Refund/Exchange Policy

All items must be returned within 7 days (unworn with tag) of receiving for qualifying refund. Please EMAIL US  (DO NOT SEND US A DM , there is no way to keep track through instagram of our REFUNDS/RETURNS/EXCHANGES WITH OUR CUSTOMERS) with order number and name houseofhanah@gmail.com so we can approve the refund/Exchange in the form it was submitted FIRST before sending packages back to us. 

ALL REFUNDS WILL BE SUBJECTED TO REFUND PROCESS FEES THROUGH OUR MERCHANT. NO EXCEPTION. 

YOU ARE RESPONSIBLE FOR ALL SHIPPING FEES. 

In case of an exchange you will have to pay the shipping fee back to you, and please allow us up to 7 business days to process the exchange and ship the exchanged product back to you.

In case of a refund , you will need to allow 7-14 business days for the refund process.

ALL Shipping Fees are non-refundable.

BLACK FRIDAY SALE, ANNIVERSARY SALE, ANY TYPE OF SALE IS NON REFUNDABLE! PLEASE DO NOT EMAIL US FOR A REFUND OR AN EXCHANGE, THEY ARE FINAL SALE ! WE STATE THIS VERY CLEARLY IN OUR WEBSITE!

ALL ORDERS PLACED UNDER A SALE OR WITH PROMO CODES, ARE NOT ELIGIBLE FOR REFUND OR EXCHANGE.

IF YOU EMAIL US REGARDING A SALE ITEM THAT WE CLEARLY STATE AS A FINAL SALE ITEM, YOU WILL RECEIVE A GENERATED EMAIL REFERRING YOU BACK TO OUR POLICY.